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Frequently asked questions
Everything about analysis types, credits, and billing.
Trust & Methodology
Is your analysis legally binding?
Who are your cultural compliance specialists?
What does 'Human-verified' actually mean?
How current is your market knowledge?
Do you use my content to train AI models?
Which features are included in the free trial?
What is the human review turnaround time?
Can I permanently delete my uploaded assets and reports?
General
What is CulturalLens?
Can I change plans anytime?
What happens when I run out of credits?
Is there a free trial?
Can I cancel anytime?
Video & Audio Analysis
What video formats do you support?
Why is video limited to 60 seconds?
How does video analysis work?
What audio formats do you support?
Can you detect music licensing issues?
How long does video analysis take?
Does Creative Comparison work for video and audio?
Social Channel Audits
What exactly does a social audit analyze?
What is a social channel audit?
Which platforms are supported?
Do I need to log in with my social account?
Does CulturalLens store my social account credentials?
Can I audit a competitor’s channel?
How far back does a channel audit go?
Why does the audit analyze captions and descriptions instead of the actual video?
How long does a channel audit take?
Can I use CulturalLens to vet influencers before a campaign?
Does creator vetting analyze video content?
Credits & Billing
Do video and audio cost more credits?
Can I get a refund if an analysis fails?
Do credits roll over month to month?
Is there an annual plan?